We aim for our delivery and returns service to be as easy as possible for all our customers.
FREE shipping on UK orders over £150
Standard - £4.50 per order. Allow 4 working days.
Express - £6.95 guaranteed next working day before 12pm. Orders must be placed before 2pm Mon-Fri. Orders placed after 2pm will be dispatched the following working day. If the order is placed on a Friday and Express delivery is chosen, the order will be delivered on Monday before 12pm.
Saturday Delivery- £12.50. If Saturday delivery is needed, please ring 0844 371 3301 and one of the sales team will process your order.
Same Day - £15 available in central London (for addresses within the M25). Please call our shop by 4pm to place your order and arrange delivery 0207 229 5855.
Standard delivery to Europe, Eire and Channel Island is charged at £8 per order. Allow up to 3-5 days. An Express delivery service is available at £16 per order, please allow 1-3 days for this service, a signature will be required upon receipt.
USA and Middle East
Delivery to the USA and Middle East is charged at £8 per order for standard delivery. Please allow 8-21 working days for this. An express delivery option is available for £16, please allow 2-4 days for this service, a signature will be required upon receipt.
* Please note that all taxes and duty that may be incurred are the responsibility of the purchaser and not ilovegorgeous.
Rest of World
Standard delivery is charged at £12 per order for standard delivery please allow 8-21 working days. An Express delivery option is available for £20 please allow 2-4 days and a signature will be required upon receipt.
Due to exceptional demand please allow up to 5 working days for delivery of sale goods.
We are delighted to provide full refunds for all purchases (including sale items) returned within 28 days in a perfect, unworn condition with original garment tags, or for any item deemed to be faulty*. Our items are quality checked, however if you do receive a faulty item, please follow the standard returns process below or contact us so we can rectify this for you.
Please Note: Refunds can take up to 5 days to process. If you have not received a credit memo via e-mail or if you notice the money has not be credited back into your bank account, then please call 0844 371 3301 and one of our sales team will look into this for you.
Unfortunately, we cannot advise you in advance of reduced priced items or reimburse you for the difference after your order has been accepted.
Please note: Hair Bows are non-refundable due to hygiene reasons.
FREE Returns from the UK
We are really pleased to offer free returns within the UK only. A pre-paid Royal Mail label will be supplied on your Returns Form, stick this to the front of your parcel and drop it at your local post office. Please keep your Proof of Purchase certificate safe until your refund has been dealt with.
Europe, USA and Rest of the World
An address label will be supplied on the Returns Form included in your parcel. Please note that international customers will be responsible for all postage costs when returning items.
Please send returned items via signed for and tracked delivery to:
ilovegorgeous, Returns department, Units 7 & 8 Battalion Court, Colburn Business Park, Catterick. North Yorkshire DL9 4QN.
*Please see Terms and Conditions for absolute requirements